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Maintenance Coordinator / Environmental Services Lead

POSITION SUMMARY: The Maintenance Coordinator will supervise and oversee the department’s staff and daily operations. This position will be responsible for ensuring that compliance standards and performance goals are being met. Serves as a key leader and educator to the Environmental Services staff. Manages the day to day operations of the department and ensures a consistently high level of cleanliness and aesthetics to patients, visitors and staff. Oversees functions such as cleaning, sanitizing, laundry, pest control, and housekeeping. The Maintenance Coordinator ensures that the facility complies with health and sanitation regulations and standards.

QUALIFICATIONS:           

Education: A high school diploma or equivalent is required.

Experience: Previous general office cleaning or healthcare cleaning experience preferred.

Physical:

  • Must be able to Sit, stand, and walk continually
  • Frequently bend, climb, reach overhead, carry/push or pull up to 25 pounds, grasping/squeezing
  • Occasionally stoop, kneel, crouch, lift, carry, push or pull up to 50 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills
  • Ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center and external patients, physicians and their office staff and potential employees
  • Strong team working and collaborative skills
  • Must be able to problem solve and execute resolution

Mathematical skills: Basic math skills

Language skills: Ability to understand, read, write, and speak English.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to successfully write business correspondence.  Ability to effectively present information, respond to questions, and professionally interact with managers, employees, clients, vendors, and the general public.

Reasoning ability: Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.  Ability to interpret a variety of instructions and forms to understand abstract and concrete variables.  Ability to think critically using inductive and deductive reasoning.

JOB SKILLS AND REQUIREMENTS:

  • Proven leadership skills
  • Proven organizational skills
  • Ability to prioritize effectively and create efficient processes
  • Independently demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Ensures new employees are properly oriented and trained
  • Identifies and remedies equipment failures and hazards posing potential risks to patients
  • Advanced knowledge of infection control, decontamination, and sterilization techniques
  • Knowledge and ability to operate, troubleshoot, and train staff on all departmental equipment including, but no limited to, sterilizers, washers, ultrasonic washers, and cart washers
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Proficiency in utilization of basic computer programs such as Microsoft Office and electronic inventory tracking system, if applicable
  • Ability to multi-task effectively and efficiently
  • Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables

JOB RELATIONSHIP: Is directly responsible to the Facilities Director.  Supervises Environmental Services. Works collaboratively with all levels of the healthcare team including: vendors, physicians, anesthesia, and staff.

POSITION DETAILS:  Full time.  Over five weeks of paid time off per year.  Excellent benefit package. Wage range: Minimum – $25.50; Mid – $32.27; Maximum – $40.83

Email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Maintenance Coordinator” Position open until filled.

Patient Care Support

POSITION SUMMARY: Responsible for stocking and keeping area neat, clean and tidy to inspection.  Cleans gurneys and prepares area for incoming patients.  Assists registered nurse with patient care as directed; patient care responsibilities are limited to instruments, equipment, supplies and patient transport

QUALIFICATIONS:

Education, Licensure and Certification:

  • A high school diploma or equivalent is required
  • Must maintain BLS certification

Experience: Previous experience is desirable, but not required.

Physical:

  • Must be able to Sit, stand, and walk continually
  • Frequently bend, reach,  carry, /push or pull up to 25 pounds, grasping/squeezing
  • Occasionally stoop, kneel, crouch, lift, carry, push or pull up to 50 pounds
  • Must be able to speak and hear normal auditory levels

Mental: Stamina to withstand stress and strain.  Good memory, patient and tactful.  Emotional stability.  Able to both listen and direct. Skill in organization.

Language skills: Ability to understand, read, write, and speak English.  Ability to effectively present information, respond to questions, and professionally interact with managers, employees, physicians, vendors, and the general public.

Mathematical skills: Basic Math skills required

JOB RELATIONSHIPS: Responsible to Pre-Op/PACU and Endoscopy Nurse Manager. Is directly responsibleto the Team Lead/Manager in the area assigned.  Does not supervise any other staff members.

Position details: This is a full-time position. Monday through Friday. Some Saturday shifts available paid at double time premium rate.  Over five weeks of paid time off per year.  Excellent benefit package. Base wage is $16.50 per hour.

External Applicants email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Patient Care Support.”

Internal Applicants submit letter of intent to Human Resources.

Open until filled

IT Help Desk Analyst

POSITION SUMMARY: The IT Help Desk Analyst is responsible for answering incoming technical support requests in a timely, courteous and professional manner. This position will be visible throughout the organization as the primary point of contact for support issues and should have the ability and desire to have a positive impact on the IT department and organization as a whole.  Help Desk Analysts are critical thinkers and problem solvers. This role also requires the ability to work well with others (teamwork and collaboration), and a passion for customer service.  Ideal candidate enjoys learning new things and solving problems in a fast-paced healthcare environment.

QUALIFICATIONS:

Education, Licensure and Certification:

  • High School or equivalent required.  Associates or Bachelor’s Degree in Computer Science, Information Technology or related field preferred.
  • Industry standard certification such as MCDST, A+, Network+ preferred.
  • Maintains ongoing educational activities and technical development in field pertaining to job duties and functions.
  • Current BLS (or obtain within 6 months of hire)

Experience: Minimum two (2) years customer service experience. One (1) year related experience in computer support and services (helpdesk).

Physical:

  • Must be able to sit, stand, walk, and perform keyboard operation continually
  • Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
  • Occasionally stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds, rarely up to 30 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills and ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, clients and potential employees
  • Must be able to problem solve and execute resolution
  • Must be able to recognize needs, implement changes and evaluate impact

Mathematical skills: Basic math skills.

Language skills: Ability to understand, read, write, and speak English.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to successfully write business correspondence.  Ability to effectively present information, respond to questions, and professionally interact with managers, employees, clients, vendors, and the general public.

Reasoning ability: Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.  Ability to interpret a variety of instructions and forms to understand abstract and concrete variables.  Ability to think critically using inductive and deductive reasoning.

JOB SKILLS AND REQUIREMENTS:

  • Must have exemplary customer service skills
  • Must have comprehensive knowledge of Information Technology and communication systems architecture
  • Experience in Windows Desktop, Windows Server, Active Directory, Group Policy and File/Print Services
  • Familiarity with mobile device operating systems and software
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, routing, VLAN, etc.)
  • Experience supporting desktop operating systems, hardware and software with advanced proficiency in various computer applications
  • Experience with cloud hosted solutions and applications such as Microsoft 365, Azure AD, VoIP, etc.
  • Demonstrated aptitude for learning and keeping current with new technologies
  • Must understand HIPAA Privacy and Security standards
  • Must be able to respect the confidential nature of all information and communication
  • Work effectively in team environment
  • Strong ethical and moral character references with a patient, friendly, and flexible demeanor

JOB RELATIONSHIPS: Is directly responsible to the Director of Information Technology.  Works with all levels within and outside of business as a support service provider i.e. vendor, physician, employee, owner.  Does not supervise any other employees.

POSITION DETAILS:

Full-time Monday through Friday 5 X 8 hour shifts per week.  Over five weeks of paid time off per year.  Excellent benefit package. Starting wage range $20.00-$25.31per hour, DOE.

Applicants email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “IT Help Desk Analyst.”

Position open until filled.

Unit Secretary

JOB SUMMARY: The Unit Secretary helps to facilitate functions of the department, by performing clerical duties related to patient care and department flow. Responsibilities include administrative duties within the department. Acts as the department facilitator; communicates with patients, general public and departments, physicians and nursing personnel.  This position does not directly supervise any other caregivers.   

QUALIFICATIONS:

Physical: Must be able to Sit, stand, walk, and perform keyboard operation continually. Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing. Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds. Must be able to speak and hear normal auditory levels.

Mental: Must have excellent communication skills. Ability to interact with a diverse population professionally. Ability to effectively interact and communicate with all levels within Bend Surgery Center and external patients, physicians and their office staff and potential employees. Strong team working and collaborative skills. Must be able to problem solve and execute resolution.

Mathematical skills: Basic math skills.

Language skills: Ability to understand, read, write, and speak English.  Ability to effectively present information, respond to questions, and professionally interact with managers, employees, patients, physicians, and the general public.

Education, Licensure and Certification:

  • A high school diploma or equivalent is required
  • Must maintain BLS certification or obtain within 6 months of hire

Experience: Previous healthcare experience and medical terminology preferred. General clerical office experience preferred.

JOB SKILLS AND REQUIREMENTS:

  • Exemplary customer service skills
  • Must be proficient in Microsoft office suite products
  • Proven organizational skills
  • Ability to prioritize effectively and create efficient processes
  • Demonstrated ability to work independently and as an effective team member
  • Proficient in computer software and database skills, ability to carry out basic office functions
  • Strong attention to detail
  • Ability to multi-task and work effectively and efficiently in a fast paced environment

JOB RELATIONSHIPS: Is responsible to the Pre-op/PACU Nurse Manager. Reports directly to the Pre Admission Coordinator during day to day operations.  Does not supervise other employees.

POSITION DETAILS:

Full-time Monday through Friday 5 X 8 hour shifts per week.  Saturday shifts offered at double time premium.  Over five weeks of paid time off per year.  Excellent benefit package. Hourly wage range: Minimum – $17.00; Mid – $21.51; Maximum – $27.22 DOE.

Applicants email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Unit Secretary.”

Position open until filled.

Receptionist

JOB SUMMARY: Acts as the first point of contact for patients and family members entering Bend Surgery Center.  Responsible for verifying patient information and completing accurate patient registration. Acts as a liaison between patient or patient family and professional staff.

QUALIFICATIONS:

Education: A high school diploma or equivalent is required.

Experience: Previous experience in medical business office preferred

Physical:

  • Must be able to Sit, stand, walk, and perform keyboard operation continually
  • Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
  • Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills and ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, Patients and potential employees

Job Skills:

  • Must be computer literate with working knowledge of Microsoft office products
  • Must have knowledge of and ability to perform basic office tasks
  • Must have exemplary customer service skills

JOB RELATIONSHIPS: Is responsible to the Business Office Manager. Does not supervise other employees.

Position details: This is a full-time position, Monday through Friday 10:00am-6:30pm with closing responsibilities which may require staying late to meet patient needs.  Occasional Saturday Shift, paid at double time premium rate. 

Hourly wage range: Minimum – $17.00; Mid – $21.51; Maximum – $27.22 DOE.  Excellent benefit package and over 5 weeks of paid time off per year.

Please email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Receptionist.”

Open until filled

Billing and Collection Specialist

JOB SUMMARY: This position ensures prompt and correct billing of all contracted and non-contracted commercial and private carriers, minimizing denials and maximizing reimbursement.

Responsible for collecting on medical insurance claims, following up on Accounts Receivable and coordinating collections on unpaid medical claims. Responsible for answering billing inquiries and assisting patients on their accounts as necessary.

QUALIFICATIONS:

Education: A high school diploma or equivalent is required.

Experience: Previous experience in medical business office required.

Physical:

  • Must be able to Sit, stand, walk, and perform keyboard operation continually
  • Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
  • Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills and ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center as well as external contacts i.e. vendors, patients, physicians and visitors

Mathematical skills: Basic math skills required

Language skills: Ability to understand, read, write, and speak English.  Ability to successfully write business correspondence.  Ability to effectively present information, respond to questions, and professionally interact with managers, employees, physicians, vendors, and the general public.

Job Skills:

  • Must have accurate typing skills
  • Must be computer literate with working knowledge of Microsoft Office Suite products
  • Must have knowledge of and ability to perform basic office tasks
  • Must have comprehensive knowledge of reimbursement and collection procedures
  • Strong knowledge of ICD 10 and CPT

JOB RELATIONSHIPS: Is responsible to the Business Office Manager. Does not supervise other employees.

Position details: This is a full-time position, Monday through Friday. Excellent benefit package and over 5 weeks of paid time off per year. Wage range: Minimum – $18.00; Mid – $22.78; Maximum – $28.82

Please email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Billing & Collection Specialist.”

Open until filled

Insurance Verification

POSITION SUMMARY: Responsible for obtaining pre-authorized benefit and eligibility information prior to the scheduled procedure. In addition, this position monitors the patient account and, when needed, advocates for the patient with the insurance companies.

QUALIFICATIONS:           

Education: A high school diploma or equivalent is required.

Experience: Previous experience in medical business office preferred.

Physical:

  • Must be able to Sit, stand, walk, and perform keyboard operation continually
  • Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
  • Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills and ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center as well as external contacts, i.e. vendors, patients, physicians and visitors

Mathematical skills: Basic mathematical skills required.

Language skills: Ability to understand, read, write, and speak English.  Ability to successfully and effectively write business correspondence, present information, respond to questions, and professionally interact with managers, employees, patients, vendors, and the general public.

JOB SKILLS AND REQUIREMENTS:

  • Must be computer literate with strong knowledge of Microsoft Office products
  • Must have knowledge of and ability to perform basic office skills
  • Must have comprehensive knowledge of reimbursement and collection procedures
  • Strong experience with 10-key and accurate typing skills

JOB RELATIONSHIPS: Is responsible to the Business Office Manager. Does not supervise other employees.

Position details: This is a full-time position, Monday through Friday.  Hourly wage range: Minimum – $17.00; Mid – $21.51; Maximum – $27.22 DOE.  Excellent benefit package and over 5 weeks of paid time off per year.

Please email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Insurance Verification.”

Open until filled

Medical Records

Job Summary: The Medical Records Clerk is responsible for the maintenance of the filing system and performing other clerical duties specific to Medical Records.

QUALIFICATIONS:           

Education: A high school diploma or equivalent is required

Experience:

  • Previous medical records experience preferred

Physical:

  • Must be able to Sit, stand, walk, and perform keyboard operation continually
  • Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
  • Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
  • Must be able to speak and hear normal auditory levels

Mental:

  • Must have excellent communication skills and ability to interact with a diverse population professionally
  • Ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, clients and potential employees

Job skills:

  • Must be computer literate with strong knowledge of Microsoft Office products
  • Must have knowledge of and ability to perform basic office functions
  • Must have strong and accurate typing skills
  • Ability to work well with others, and to assist the public cooperatively and courteously                           
  • Must be detail oriented

JOB RELATIONSHIPS: Is responsible to the Business Office Manager. Does not supervise other employees.

Position details: This is a full-time position, Monday through Friday from 8:30a.m. to 5:00p.m.  Hourly wage range: Minimum – $17.00; Mid – $21.51; Maximum – $27.22 DOE. Over 5 weeks of paid time off per year. Excellent benefit package.

Please email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com.  Include subject line “Medical Records.”

Open until filled

Sterile Processing Technician

Responsible for the cleaning, packaging, sterilizing and storing of supplies, instruments and equipment.

Qualifications:        

Education: A high school diploma is required.

Experience: Previous experience in processing surgical instruments is preferred or demonstrated ability in sterilization techniques with a thorough knowledge of instrumentation, care and handling.

Certification: Sterile Processing Certification required.  Ability to obtain certification within one year with completion of the specific orientation and on-the-job training program will be accepted in lieu of certification for a strong candidate who meets all other qualifications. 

Physical: Good physical health required because of long periods of standing, walking and work required. Must be well coordinated and able to move about freely.  Dexterity necessary.  Visual and audio acuity.  Must be able to continually stoop, bend, lift, push and pull 1-15lbs.  May lift up to 25lbs occasionally; over 25lbs rarely.

Mental: Stamina to withstand stress and strain.  Good memory, patient and tactful.  Emotional stability.  Able to both listen and direct.  Skilled in organization.

Position details: 11:00am-7:30pm / 12:00 (Noon)-8:30pm

Excellent benefit package and over five weeks paid time off per year.

Hourly wage range – Minimum: $20.00 / Mid: $22.78 / Maximum: $32.02 DOE. Additional $1.50 per hour offered for certification.

$2.00 per hour shift differential

External Applicants email cover letter and resume (PDF or DOCX format) to jobs@bendsurgery.com. Include subject line, “Sterile Processing Technician.”

Internal Applicants submit letter of intent to Human Resources.

Open until filled

New Entrance During Construction

During construction, patient drop-off and pickup will take place on the east side of our building on Cushing Drive. We ask that patients please enter Cushing Drive on the north end by Jackson’s Corner and Central Oregon Radiology Associates.  Entering Cushing Drive from the north end will lead you to our temporary entrance for drop-off and pickup.  We will have someone at the entrance to greet you.

Patient rides can park in our main parking lot, along the street, or across 27th at the Church of the Nazarene.